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Get in touch
Contact us
Whether it is a question about a stay, a booking, or what is worth doing on a Tuesday in Berlin — write, call, or send us a message. A person answers.
How to reach us
General contact
Email
- Email: office@urbanflatsberlin.de
Best for anything with detail — dates, a group, a long stay, an invoice.
Phone
- Phone: +49 1747 925 966
Best when it is easier to say than to type, or when you need an answer now.
WhatsApp
- WhatsApp: +49 1747 925 966 — opens in a new tab
The same number. Useful from abroad, and for sending a photo of something.
Where we are
Our apartments are in Mitte and Prenzlauer Berg, across five buildings. Each has its own address, and the one you are staying at is on your booking.
- Große Hamburger, BerlinGet directions to Große Hamburger, opens in a new tab
- Oranienburger, BerlinGet directions to Oranienburger, opens in a new tab
- Rungestraße, BerlinGet directions to Rungestraße, opens in a new tab
- Brückenstraße, BerlinGet directions to Brückenstraße, opens in a new tab
- Prenzlauer Allee, BerlinGet directions to Prenzlauer Allee, opens in a new tab
Registered address
URBAN FLATS Berlin – Emiroglu Radowski GbRRingbahnstr. 2-14, 12051 Berlin
This is the registered address of the business, not a guest reception.
Quick help
FAQ
Questions, answered
The things guests ask most often. If yours is not here, ask us directly — the answer usually takes a minute.
What time can I check in and out?
Check-in is from 15:00 and check-out is by 11:00. Arrival is self-service — you let yourself in with a code at whatever hour you land, so a late flight is not a problem. If you need the room earlier or want to leave later, ask us and we will do what we can.
Is anyone there to meet me?
Check-in is private and self-service: you get a door code before you travel and let yourself in whenever you arrive. If you would rather have someone walk you in, tell us in advance and we will arrange it.
What is in every apartment?
Free high-speed Wi-Fi, a desk, an iron, a coffee and tea maker, a microwave, a flat-screen TV and a hairdryer, and a washing machine in the apartment or in the building. Smoking is allowed on the balcony only, in the apartments that have one, and not at all in the rest.
Is there a lift?
Only in the Oranienburger Straße building. The other four addresses are walk-ups with no lift, so if stairs are difficult for you — or you are travelling with heavy luggage or a pushchair — tell us and we will put you somewhere that works.
Can I park?
There is an underground garage (Tiefgarage) in the Oranienburger Straße building — ask us about a space. The other addresses have no parking of their own.
Are pets allowed?
On request. Let us know you are bringing one when you enquire, before you book, so we can put you in a suitable apartment.
Can I bring children?
Children of any age are welcome. From four years old a child is charged as an adult.
What are the house rules?
Smoking is allowed on the balcony only, in the apartments that have one, and parties or events are not allowed. Beyond that we ask only that you treat the place as you would your own home and keep the building quiet at night.
Where exactly are the apartments?
We have 44 apartments across five addresses in Mitte and Prenzlauer Berg. Hackescher Markt, Oranienburger Tor, Museum Island and Alexanderplatz are all close by, so most of what you came to see is walkable.
Is there anywhere to eat in the building?
Our own Sixties Diner is on the ground floor of the Oranienburger Straße building, alongside two Asian restaurants and an Italian one. You can be sitting down to dinner about a minute after you put your bags down.
What languages do you speak?
German and English. Write to us in either and you will get a reply in the same language.
How do I reach a person?
Email office@urbanflatsberlin.de or call +49 1747 925 966 — the same number takes WhatsApp messages, which is usually the quickest way to reach us while you are travelling.